Return & Refund Policy

At HLL, we are committed to maintaining the highest standards of hygiene and product safety.

1. Return Policy

Due to the nature of our products, including condoms, menstrual cups, intimate hygiene, and other personal wellness products, all products are non-returnable and non-exchangeable once delivered.

We do not accept returns for reasons such as change of mind, incorrect selection, or personal preference.

2. Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled.

3. Refund Eligibility

Refunds will be processed only under the following circumstances:

• The order is cancelled successfully before dispatch.
  
• The order could not be delivered and is returned to our warehouse due to failed delivery.
  
• The order is cancelled by HLL due to product unavailability or other operational reasons.
  

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our Customer Support within 48 hours of delivery with:

• Clear photographs of the package and product.
  
• An unboxing video (recommended for faster verification).
  
• Your order number.
  

After verification, we will provide an appropriate resolution, which may include a replacement (where applicable) or a refund at our sole discretion.

5. Refund Processing

Approved refunds will be processed to the original payment method.

Refunds are typically credited within 5–10 business days, depending on your bank or payment provider.

6. Contact Us

For any questions regarding cancellations or refunds, please contact our Customer Support team using the contact information available on our website.