Orders are generally processed within24–48 business hours. Delivery typically takes3–7 business days, depending on your location and courier service availability.

Yes. You can cancel your orderonly before it has been dispatchedfrom our warehouse. Once the order has been shipped, cancellation is not possible.

No. Since we sell intimate wellness and personal hygiene products,all products are non-returnable and non-exchangeableonce delivered for hygiene and safety reasons.

If your order is cancelled before dispatch or cannot be delivered and is returned to us, your refund will be processed to th original payment method within5–10 business daysafter approval.

If you receive a damaged, defective, or incorrect item, please contact our customer support within48 hours of deliverywith your order number, clear photographs of the package and product, and preferably an unboxing video. Our team will review the issue and provide an appropriate resolution.

Once your order is dispatched, you will receive a tracking link viaemail, SMS, or WhatsApp, allowing you to monitor your shipment in real time.

For any questions regarding your order, shipping, cancellation, or refunds, please reach out to our Customer Support team using the contact details provided on our website.